Seasonal Travel Advisor X 29 posts  

LEVEL 8a 

Fixed-Term Contracts (Full-Time & Part-Time)

Job Purpose

Deliver tourist information and support to visitors in the Tourist Information Centre (TIC) and through other communication channels, as required. Proactively contribute to national projects that deliver in-destination tourist information.

Job Description 

Primary Objectives/Key Responsibilities  

Engagement 

• Engage with visitors to support their needs and offer suggestions to enhance their holiday experience with particular reference to the Fáilte Ireland brands.

• Create itineraries for tourists offering suggestions on things to see and do locally and around Ireland; encouraging visitors to provide feedback through visitor comment forms, surveys, Discover Ireland and Visit Dublin websites, etc.

• Maintain and replenish up to date supplies of tourist brochures, maps and other printed information and ensure they are well presented.

• Respond to enquiries promptly and courteously providing timely and accurate information, utilising and referring visitors to discoverireland.ie, visitdublin.com and distributing the Fáilte Ireland map guides.

• Communicate effectively with all internal and external customers including visitors and the tourism trade.

• Act as first point of contact for visitor queries; direct local queries regarding developmental opportunities from the tourism trade.

• Adhere to Fáilte Ireland policies and procedures, as outlined in the Visitor Engagement Handbook.

• Attend regular team meetings and provide updates from local TIC in agreed format.

Support 

• Provide support to Senior Travel Advisors and the Visitor Engagement Officer, as required.

• Ensure all information is up to date, accurate and complete, including proof reading of literature, maps etc.

• Attend other TIC locations for training or to provide leave cover, as required from time to time.

• Source and provide local tourist information for the organisation and produce information and events listings.

• Assist in rejuvenating and maintaining the TIC to ensure that it is user friendly, visually stimulating, and relevant to the needs of the visitor.

• Produce accurate weekly statistical information reporting to central database around activity and conduct regular stock on hand reports as required.

• Adhere to General Data Protection Regulations in line with Fáilte Ireland policy.

• Monitor Health and Safety in the office and report in line with Fáilte Ireland policy.

Carry out all other duties as required and participate as a full member of the Visitor Engagement Team by supporting different work projects, as required, from time to time.

Please note, most Tourist Information Centres are open 7 days per week.

The successful candidates will be required to work 5 days out of 7 per week including weekends (3 or 4 days out of 7 for the part-time posts)

Being unavailable for 5 consecutive working days or more during the contract period will result in your application being unsuccessful.

Person Specification 

Essential Criteria 

• Two-year college course completed with two months experience of working in a customer-facing role

OR 

• A minimum of six months experience of working in a customer-facing role.

• Demonstrate and highlight through your application a comprehensive knowledge of the local geography and local and national tourist attractions.

• Demonstrate through your application competent IT skills - Word, Outlook, Teams, Excel etc.

Desirable Criteria 

• Experience in the tourism sector.

Key Competencies 

• Inspire and Engage

• Teamwork

• Communicating Effectively