Support, Human Resources

Level 7

Temporary, Specified Purpose Contract (approximate end date March 2027)

*the specific purpose of the contract is to cover a career break

Closing Date: Monday, 26th May 2025 at 3:00pm

Job Purpose:

The successful candidate will play a key role in supporting Fáilte Ireland in the delivery of its Human Resources strategy. The person appointed will provide day to day administrative human resources support and contribute to the long-term development of the Human Resources function.

Job Description:

 The Human Resources Division supports the business in delivering a human resources business-partnering model. The range of duties include, but are not limited to, providing day to day administrative support which will assist the organisation in terms of all Human Resource activity, such as absence management, payroll data, solving employee life cycle queries, policy development and updating in addition to supporting the Human Resources Team in areas such as: recruitment and selection, health, safety and welfare, learning and development.   

Delivering a high standard of customer service to managers and employees is paramount to support them in delivering on the organisation’s key objectives. This support role will work within a team with responsibilities in the following key areas:  

Administration   

• Support colleagues through their Fáilte Ireland lifecycle.   

• Act as the first point of contact for HR related queries – research and resolve problems where appropriate  

• Ensure relevant HR databases are up-to-date, accurate and comply with legislation and GDPR  

• Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner  

• Assist the HR team with the development and maintenance of HR policies and processes   

• Maintain accurate records of all communications   

• Contribute to HR projects providing support   

• Provide support to all elements of the HR function    

• Prepare and maintain standard and ad hoc reports   

• Provide support in investigations for disciplinary and grievance procedures as required   

• Provide support on the project management for assigned projects as required  

• Successfully engage in multiple projects simultaneously  

• Raise purchase orders, process invoices and update budget management systems as appropriate.  

Human Resource Information System  

• Support the management of the Human Resource Information System (HRIS)  

• Prepare and maintain payroll information, records and reports as required 

• Prepare and maintain sick leave information, records and reports as required  

• Manage maternity, paternity, adoption and parental leave, etc., processes and queries  

• Ensure compliance with legislation, regulations, public pay policies and internal controls delivering a best practice human resources operational function  

• Assisting and ensuring the accurate and timely end to end processing of information for the monthly payroll for the Organisation  

• Liaising with Finance/ Payroll and other Divisions in relation to employee information for joiners, leaver, movers and amendments  

• Collaborate with the Finance Division and other relevant internal stakeholders to ensure cohesive delivery of the HRIS  

• Work and liaise with third party suppliers to deliver an efficient and effective HRIS, payroll and sick leave function  

• Ensure the support for the development and delivery of employee training and awareness of the system  

• Maintain, develop and improve data gathering, management, retention though the HRIS ensuring integrity of data.  

HR Policy and Procedures   

• Support with the development and documentation of HR policies and procedures in line with best practice to ensure that they are aligned with Fáilte Ireland strategic vision and legal requirements  

• Provide HR policy guidance and interpretation   

• Ensure the People XD HRIS application aligns with current HR policies  

Stakeholder / Managing Relationships  

• Develop and maintain relationships with key stakeholders   

• Support and maintain the HR Intranet to disseminate critical HR information  

• Support a productive working relationship with Fáilte Ireland third party providers   

• Account management of outsourced services as appropriate   

Quality Control  

• Monitor and maintain the integrity of the HR records   

• Provide quality HR reports to HR Team and Line Managers  

• Ensure that all HR system updates, enhancements are implemented within deadlines and with accuracy.  

Carry out all other duties as required and participate as a full member of the Human Resources Team by supporting different work projects, as required, from time to time.  

As organisation priorities change and evolve it may be necessary to move team members within the Human Resources team to other roles within the Division, from that which they were originally assigned, and accordingly there is an expectation that team members will participate in upskilling, training and continued professional development opportunities. 

Person Specification 

In order to be eligible to apply for this role you must have / demonstrate in your application form the following  

A minimum of two years’ experience in a Public Sector HR role that includes a working knowledge of the following:   

• Rules and regulations applying to Human Resources in the Public Sector  

• Human Resources Information Systems (HRIS) and relevant reporting tools  

• Data processing for payroll purposes 

• Implementation of HR policies and procedures  

• Absence management 

• Responding to and resolving employee queries  

• Data protection  

Qualifications/Mandatory Training 

• A professional qualification (minimum Level 6 under the QQI Framework) in Human Resources, Learning & Development or Business  

Desirable Criteria  

• CIPD membership  

• Experience working with PeopleXD (CoreHR) 

• A working knowledge of other areas of HR function such as recruitment and selection, learning and development, employee wellbeing. 

Key Competencies  

• Leverages Technology  

• Planning and Managing Work  

• Managing Relationships  

• Communicating Effectively   

*Candidate required for immediate start* 

Selection Process 

 Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. 

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.