Support, Accommodation Registration and Grading - Short Term Letting Registration 

LEVEL 7 

Temporary Specified Purpose Contract, full-time (approximate end date January 2027)

Closing Date: Tuesday, 20th May 2025 at 3pm

Blended work model with office locations of:

• Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86

• Or 4th Floor, Mathew House, Fr. Mathew St., Cork, T12TN56

Fáilte Ireland invites applications for the position of Support, Accommodation Registration and Grading - Short Term Letting Registration. The role will report to the Manager, Accommodation Registration & Quality - Registration.

Job Purpose 

The successful candidates will contribute to the operation and administration of the Business Unit team. The successful candidate will work in the Registration and Grading Division, as part of the Short Term Letting Registration team, to deliver and implement the forthcoming Short Term Letting (STL) Register. When launched, this online registration system will require STL hosts to register their property/properties annually. Once registered, each property will be provided with a STL registration number for use on all booking platforms and advertisements.

Job Description 

Primary Objectives/Key Responsibilities 

General

•  Support the implementation of new and existing systems, processes and polices to support the STL Register

• Support the creation of reports, data management and analysis relating to the STL register

• Implementation and integration of the team’s requirements on the CRM system including the associated design, development, and user acceptance testing (UAT) work for the STL register

• GDPR Compliance.

Operational

• Responsibility for all general administrative duties for the team e.g., e-mail enquiries, recording and distributing meeting minutes, proofing documents

• Support the administration relating to new and existing systems, processes and polices

• Regular communication and coordination with Fáilte Ireland’s Customer Support team on query management

• Support the creation and updating of content to assist user interaction with the STL registration process, including guidance documents and website updates

• Represent where appropriate the team at internal and external events

• Provide logistics support for and attend meetings/ workshops/events with internal and external stakeholders e.g., by setting up venue, organising room layout, booking accommodation, dealing with the invitees

• Ensure all procurement and purchasing is in line with Fáilte Ireland policy

• Suport finance-related processes e.g., Administering budgets, payments, purchase orders, invoices, and reports

• Ensure that any team reports and updates are available in an agreed format when required

• Undertaking research activity as required. 

Carry out all other duties as needed and participate as a full member of the team by supporting different work activity, both within the team and across the Division, as required.

This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis.

The flexibility to travel domestically, and on occasion internationally is an element of this role.

Person Specification 

Essential Criteria 

• Meticulous attention to detail when preparing documents

• Evidence of proactive activity/self-starter

• Experience in working with stakeholders

• Evidence of strong organisational and time management/planning skills, including the ability to prioritise work and meet multiple deadlines.

In order to be eligible to apply for this role you must have / demonstrate in your application form the following 

• A minimum of 2 years’ experience in an administrative support role with strong office administration skills;

• Strong proficiency in IT systems, e.g. CRM systems, MS Word and Excel;

• Proficiency in database maintenance and data management.

Qualifications/Mandatory Training 

A professional qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential.

Desirable Criteria 

• Experience in the tourism sector, with an understanding of the tourist accommodation sector an advantage;

• Experience in administering a reporting / analytics platform and liaising with external suppliers to resolve technical and non/technical system queries

• Experience in data analysis, including utilising software to analyse complex datasets to report on trends and market insights

• Experience in updating and managing content on websites and ezines.

Key Competencies 

• Managing Relationships

• Communicating Effectively

• Team Work

• Planning and Managing Work

Selection Process 

Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.