Support, Industry Digitalisation

Posted 18 November 2025
Salary € 42,145- € 62,901 per annum* *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role
Reference004302
Expiry 08 December 2025 at 15:00
Blended work model with office location in any of the following:

4th Floor Mathew House, Fr. Mathew Street, Street, Cork, T12 TN56

Unit 5, Calbro Court, Tuam Road, Galway, H91 YKH4

3rd Floor Crescent House, Hartstonge Street, Limerick, V94 K35Y

Áras Reddan, Temple Street, Sligo, F91 RX45

Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86

Vacancy Description

Support, Industry Digitalisation  

Level 7

Permanent, full-time  

Salary: € 42,145- € 62,901 per annum*

*This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role

Closing date: Monday, 8th December 2025 at 3:00pm

 

Blended work model with office locations of:

  • ​​Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86

  • Áras Reddan, Temple St., Sligo, F91 RX45

  • 3rd & 4th Floor Crescent House, Hartstonge Street, Limerick, V94 K35Y

  • Unit 5, Calbro Court, Tuam Road, Galway, H91 YKH4

  • 4th Floor, Mathew House, Fr. Mathew St., Cork, T12TN56

Fáilte Ireland is inviting applications for the role of Support, Industry Digitalisation.

 

Job Purpose 

The job purpose of this role is to support the administration of large-scale digital transformation and data programmes aimed at enhancing the competitiveness and productivity of Irish tourism businesses.

 

This role is a core part of the Industry Digitalisation team, whose primary purpose is to enable the adoption of digital technologies across the tourism sector.

 

Job Description

Primary Objectives/Key Responsibilities  

 

Strategy

  • Conduct targeted research to identify opportunities for tourism businesses to adopt digital technologies that drive revenue growth, improve productivity, and enhance the visitor experience.

  • Monitor digitalisation trends in tourism and share relevant insights and opportunities with the Industry Digitalisation team.

  • Contribute to the development of strategic growth plans within the Division.

Operational

  • Support the delivery of digital transformation programmes in line with defined objectives, timelines, and budgets.

  • Administer key elements of the programme, including application processes, grant approvals process, issuing investment-grant agreements, and managing claims payments. This requires familiarity with Fáilte Ireland’s CRM system (Microsoft Dynamics or equivalent), including data management.

  • Liaise with internal and external stakeholders to ensure effective programme delivery.

  • Provide regular feedback from external stakeholders to inform team activities.

  • Prepare project reports to support programme monitoring, knowledge sharing, and stakeholder reporting.

  • Ensure all third-party procurement complies with Fáilte Ireland’s procurement policy.

  • Assist with financial administration tasks in accordance with organisational policy.

  • Actively contribute to Divisional targets.

  • Support Fáilte Ireland’s sustainability objectives.

  • Undertake other duties and contribute to various team projects as a full member of the Industry Digitalisation team.

This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis.

The flexibility to travel domestically, and on occasion internationally is an element of this role

 

Person Specification 

 

Essential Criteria 

The successful candidate will have a minimum of 2 years' experience in a relevant role in tourism, digital, communications or project management.

 

Additionally, they will have the following skills:

  • Strong interpersonal skills.

  • Ability to develop trusting relationships.

  • Drive to embed and maintain high-standards and best practice.

  • Curiosity and openness to innovation and emerging digital technologies.

In order to be eligible to apply for this role you must have / demonstrate in your application form the following 

  • The successful candidate will have a minimum of 2 years' experience in a relevant role in tourism, digital, communications or project management.

  • Knowledge of digital and emerging technologies such as Gen-AI.

  • Report generation experience.

  • Budget management experience.

Qualifications/Mandatory Training 

  • A professional qualification (min level 6 under the QQI framework) in business, management, digital or tourism .

Desirable Criteria

  • Experience of using a CRM system (Microsoft Dynamics or similar).

  • Experience of managing external stakeholder relationships.

  • Experience working within tourism or a related sector.

Key Competencies 

  • Managing Relationships

  • Teamwork

  • Project Management

  • Leverages Technology

Selection Process

Shortlisting will be based on applications and the selection process may involve two competency-based interviews. A panel of successful candidates may be formed following the selection process.

 

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.