Seasonal Travel Advisor X 3 posts  

LEVEL 8a 

Fixed-Term Contracts 

Closing Date: Monday, 14th April 2025 at 15.00.

Interviews are due to take place in person the week commencing the 5th of May in regional hub locations

Fáilte Ireland invites applications for the position of Seasonal Travel Advisors. The role will report to the Senior Travel Advisor.

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Job Purpose 

Deliver tourist information and support to visitors in the Tourist Information Centre (TIC) and through other communication channels, as required. Proactively contribute to national projects that deliver in-destination tourist information.

Job Description 

Primary Objectives/Key Responsibilities

Engagement

• Engage with visitors to support their needs and offer suggestions to enhance their holiday experience with particular reference to the Fáilte Ireland brands.

• Create itineraries for tourists offering suggestions on things to see and do locally and around Ireland; encouraging visitors to provide feedback through visitor comment forms, surveys, Discover Ireland and Visit Dublin websites, etc.

• Maintain and replenish up to date supplies of tourist brochures, maps and other printed information and ensure they are well presented.

• Respond to enquiries promptly and courteously providing timely and accurate information, utilising and referring visitors to discoverireland.ie, visitdublin.com and distributing the Fáilte Ireland map guides.

• Communicate effectively with all internal and external customers including visitors and the tourism trade.

• Act as first point of contact for visitor queries; direct local queries regarding developmental opportunities from the tourism trade.

• Adhere to Fáilte Ireland policies and procedures, as outlined in the Visitor Engagement Handbook.

• Attend regular team meetings and provide updates from local TIC in agreed format.

Support

• Provide support to Senior Travel Advisors and the Visitor Engagement Officer, as required.

• Ensure all information is up to date, accurate and complete, including proof reading of literature, maps etc.

• Attend other TIC locations for training or to provide leave cover, as required from time to time.

• Source and provide local tourist information for the organisation and produce information and events listings.

• Assist in rejuvenating and maintaining the TIC to ensure that it is user friendly, visually stimulating, and relevant to the needs of the visitor.

• Produce accurate weekly statistical information reporting to central database around activity and conduct regular stock on hand reports as required.

• Adhere to General Data Protection Regulations in line with Fáilte Ireland policy.

• Monitor Health and Safety in the office and report in line with Fáilte Ireland policy.

Carry out all other duties as required and participate as a full member of the Visitor Engagement Team by supporting different work projects, as required, from time to time.

The successful candidates will be required to work 5 days out of 7 per week, including weekends.

Being unavailable for 5 consecutive working days or more during the contract period will result in your application being unsuccessful.

Person Specification 

Essential Criteria 

• Two-year college course completed with two months experience of working in a customer-facing role

OR

• A minimum of six months experience of working in a customer-facing role.

• Demonstrate and highlight through your application a comprehensive knowledge of the local geography and local and national tourist attractions.

• Demonstrate through your application competent IT skills - Word, Outlook, Teams, Excel etc.

Desirable Criteria 

• Experience in the tourism sector.

Key Competencies 

• Inspire and Engage

• Teamwork

• Communicating Effectively

Selection Process 

Shortlisting will be based on applications and the selection process will involve one competency-based interview. A panel of successful candidates may be formed following the selection process. 

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.