Officer, Industry Digitalisation (x2 Roles)

LEVEL 4 

Role 1: Permanent, Full-Time

Role 2: Specified Purpose Contract, Full-Time (approximate 6 months duration)*

*This specified purpose contract is to cover a temporary internal move.

Closing Date: Friday the 5th of September at 3:00pm

Salary: €57,375- €82,048 Per annum *  

*This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role

Blended work model with office locations of: 

• Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86

• Áras Reddan, Temple St., Sligo, F91 RX45

• 3rd & 4th Floor Crescent House, Hartstonge Street, Limerick, V94 K35Y

• Unit 5, Calbro Court, Tuam Road, Galway, H91 YKH4

• 4th Floor, Mathew House, Fr. Mathew St., Cork, T12TN56

Job Purpose

The Officer role within the Industry Digitalisation Team is responsible for supporting Irish tourism businesses in adopting new digital technologies. Responsibilities include managing and implementing digital transformation programmes aimed at improving business revenue, productivity, and visitor experiences.

Job Description 

Strategic

• Identify opportunities for digital adoption to boost revenue and enhance visitor experience.

• Track digitalisation trends in tourism and share findings.

• Assess skills gaps among tourism operators.

• Contribute to the division’s growth strategy.

Operational

• Support and oversee digital transformation programmes as per objectives, plans, and budgets.

• Administer aspects of the programme(s), including grant applications and claims, using CRM systems (e.g., Microsoft Dynamics).

• Assist in creating new programmes; creation of marketing lists, communications materials, project plans, and digital initiatives.

• Manage relationships with external and internal stakeholders.

• Relay stakeholder feedback to management.

• Prepare team project reports for effective monitoring and reporting.

• Ensure third-party procurement aligns with Fáilte Ireland policy.

• Manage financial admin tasks according to Fáilte Ireland policy.

• Meet personal and divisional KPIs.

• Support sustainability initiatives.

Undertake other duties and contribute to the Industry Digitalisation team as needed.

This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis.

The flexibility to travel domestically, and on occasion internationally is an element of this role.

Person Specification:

Essential Criteria:

• Ability to develop trusting relationships

• External agency management experience

• Data management experience

• Strong presentation skills

• Report generation experience

In order to be eligible to apply for this role you must have / demonstrate in your application form the following:

• The successful candidate will have a minimum of 3 years' experience in a relevant role. Recommended experience includes experience of managing large-scale projects in a tourism or digital sector, demonstrating excellent project management skills and communication skills.

• Demonstrates excellent project management skills

• Excellent communication skills, with the ability to build strong relationships with stakeholders and work collaboratively with diverse groups

• Budget management experience

Qualifications/Mandatory Training : 

A professional qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential

Desirable Criteria 

• Experience of customer relationship management systems (CRM) including Microsoft dynamics or similar

• Basic understanding of Gen-AI tools

• Knowledge of Google Analytics 4 (GA4) or similar

• A professional qualification Level 7/8 in a digital or project management discipline

• People management experience

Competencies 

• Decision Making

• Managing Relationships

• Planning and Managing Work

• Leverages Technology

Selection Process

Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.